Frequently Asked Questions
Below you will find a list of the most commonly asked questions. Simply click the question to see the answer. If you have further inquiries or need any assistance feel free to submit a support ticket in the support area and we will get back to you within 24 hours :)
1How will i receive my product delivery and how fast can i expect it?
All orders of digital items (plugins, soundpacks etc) are delivered to the email you provided during checkout. In most cases the links and license codes if applicable are made available directly on the page after payment. This all happens instantly.
2I received my digital download item, it is a .zip file. What do I do with this?
.zip files are used to distribute files across the internet. It compresses and stores them in order to distributed. All you need to do is extract the .zip via right clicking and extracting in your OS browser or use a program like 7zip. If you need further assistance feel free to fill out a support ticket.
3What do I do once I have extracted the .zip file of my digital item?
If this is a plugin or expansion products you would then navigate to within the extracted folder and run the installer of your system PC or MAC. For PC run the exe file in the folder. For MAC run the pkg installer. If this was a soundpack or song or album item simply play and use the files within.
4I have extracted and installed my plugin but now it is asking for a serial for activation upon launch, where is it?
All audio plugin products require a serial number to be functional. This was sent to you instantly after purchase to the email address you provided during checkout. Simply copy and paste this serial into the serial field and click the submit button and enjoy. If you require further assistance feel free to submit a support ticket.
5I need help with something else, how do i go about getting support for my purchase?
In order to provide our customers the best experience possible we use a strict support ticket system to ensure any issues you may encounter are solved as quickly as possible. You can submit a support ticket any time in the support section. A technical support agent will replay within 24 hours and get you up and running in no time.
